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VVX autodiscover issues

Occasional Contributor

VVX autodiscover issues

Has anyone encountered the issue of VVX units looking for '' for EWS ? we have this for external but not internal where the devices are.


Is there a proxy option Im missing on the VVX?



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Polycom Employee & Community Manager

Re: VVX autodiscover issues

Hello simongrumbt,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


The autodiscover process is used to identify the URL so we can authenticate against the exchange server.


I am not sure if I misunderstand the question but you may want to work with our support team in the UK. Simply contact your Polycom reseller and they can open a ticket for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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