Solved: VVX corporate directory incoming call lookup

MKremer · ‎04-19-2016

Hi,

we've configured coporate directory with ldap/ad connection. It works fine so far.

Is there a way to display names from the corporate directory for incoming calls? The base profile is Lync an the contacts from Lync/Outlook are shown correctly on incoming calls.

Thanks

Matthias

SteffenBaierUK · ‎04-19-2016

Hello Matthias,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jul 07, 2015 Question:Does a Polycom VVX Business Media Phone in LYNC base profile support Reverse Name Lookup (RNL)?

Resolution: The Polycom VVX Business Media Phone in LYNC base, unlike the optimized for LYNC CX Phones, currently do not support this feature

The same is applicable for SIP mode.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎04-19-2016

Hello Matthias,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jul 07, 2015 Question:Does a Polycom VVX Business Media Phone in LYNC base profile support Reverse Name Lookup (RNL)?

Resolution: The Polycom VVX Business Media Phone in LYNC base, unlike the optimized for LYNC CX Phones, currently do not support this feature

The same is applicable for SIP mode.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

MKremer · ‎04-19-2016

Hello Steffen,

thank you for your quick reply.

We hope this feature will be supported in a future firmware. Do you need a feature request or is this already planned?

For us this is the last point that prevents us replacing the CX phones with VVX phones.

Best Regards

Matthias

VVX corporate directory incoming call lookup

VVX corporate directory incoming call lookup

Re: VVX corporate directory incoming call lookup

Re: VVX corporate directory incoming call lookup

Re: VVX corporate directory incoming call lookup