I've got an interesting issue where the SfB RGS workflow is configured to use music on hold to play a message, but once an agent answers the call via a VVX handset and then places the call on hold the message does not play.
It plays the music configured on the handset instead.
I've disabled the on hold music within the handset but then nothing gets played.
I can't copy the file over to the handset as it's too large (7 x the allowed size).
The only way I get the message to play is configuring it on the local SfB client and use a USB headset.
The thing is, this used to work. But it seems that later firmware have over written it.
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Hi SkypeUMOfficer - I was wondering if you could share some basic things to get SFB to play Music on Hold in General. In this situation folks will not be using the client and just using the Polycom Phone, or maybe even the App on the iPhone.
So far I can upload the file into Polycom, but it only stays until reboot, (the file must be stored in flash memory only).
I have tried using PowerShell connecting to the SFB Module and setting it there, but without knowing how it really works, I am not sure what I can do.
Long story short now, how did you get this to work in general? Did you get it work without the client for standalone situations?