Hi. We are trying to integrate Skype/Lync on our VVX Phones.
Our base profile is Lync and our 2nd Line is Broadworks for audio.
When pressing the new call or redial button/softkey, it uses the Line 1 which is skype.
Is it possible to map out the softkey buttong to use the Line 2?
I also tried to hid those softkey buttons. but, for the new call softkey, whenenver I am logged out to skype, it didnt show. when I am logged in to skype, it is still showing. May I know how can I hide it even i am logged in to skype?
Thank you
Hello @Rannel,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
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Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?
Resolution: UC Software 5.8.0 for VVX phones and UC Software 5.5.2 for Polycom Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <= up to 3 different lines. The first one must be Skype for Business / Office 365
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hi Steffen,
Thank you for the reply and apologies for the incomplete details.
I am testing it on Polycom VVX 450.
Software Version: 5.8.0.12848
The setup is as it follows:
Line 1(Base): Skype/Lync - Works fine
Line 2: BroadWorks
What I am trying to achieve is, when pressing the New Call or Redial softkey, it automatically uses the Line 1 which will fail the audio call since it will use the Skype/Lync.
- Is it possible to map out the softkey(New call/Redial) to use the Line 2 when pressed?
- If not, I cannot hide the New Call Soft Key when the Skype/Lync account is already signed in. any solution for this?
I have also attached the backup for your reference.
Thank you.
Regards,
Rannel
Hello @Rannel,
I added additional details on how to remove the New Call softkey to the Hybrid FAQ.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services