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VVX using pin authentication not signing back in after reboot

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Occasional Advisor

VVX using pin authentication not signing back in after reboot

Hello,


We are having some issues with polycom vvx 410 and 411 phones not signing back in after a reboot. If you sign into the phone using pin authentication, it works, but when the phone is rebooted, it goes back to the sign in page (with the extension and pin properly populated). See here: http://i.imgur.com/4VmtEev.jpg. Hitting next and then sign in will sign in the phones.

 

This is not affecting all our phones, as some will log in automatically after a reboot using pin authentication.

 

Using username and password, the phones seem to log in every time.


We're on vvx firmware 5.1.1 and Lync 2013.

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: VVX using pin authentication not signing back in after reboot

Hello stevensarginson,


Please try and troubleshoot this using the new Skype FAQ here:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=


If the above fails please open a  support ticket via your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: VVX using pin authentication not signing back in after reboot

Hello stevensarginson,

 

welcome back to the community

 

Please upgrade to a currently supported version like UC Software 5.5.1 or 5.4.5

 

Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Advisor

Re: VVX using pin authentication not signing back in after reboot

Sorry, I meant to say that I am on 5.5.1, not 5.1.1.

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: VVX using pin authentication not signing back in after reboot

Hi

Please open a ticket with POLYCOM support via your reseller

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Polycom Employee & Community Manager

Re: VVX using pin authentication not signing back in after reboot

Hello stevensarginson,


Please try and troubleshoot this using the new Skype FAQ here:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=


If the above fails please open a  support ticket via your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5