VVX300 one way audio issue then disconnects on outbound calls

[ajlil-Marten]

I am experiencing an issue when dialing out from a polycom vvx300 phone with skype for business. The person on the distant end cannot hear what I am saying, but I can hear what they are saying. Then after about 30 seconds the call disconnects. I plug a softphone headset into my computer and the call completes just fine. I am only having issues on outbound calls, and when using my Polycom VVX300 phone.

software version 5.7.0.11768 and logs are below of when this is happening. 

0109161122|copy |4|00|Configuration of URL failed
0109161122|cfg |4|00|Prov|Could not download file 0004f2cab809-web.cfg
0109161122|cfg |4|00|Prov|Uploading phoneWeb.cfg failed
0109161122|cfg |4|00|Prov|Update configuration failed
0109161137|cfg |5|00|Prm|Parameter lync.qos.dscpVoice requested type 2 but is of type 0
0109161138|cfg |5|00|Prm|Parameter call.autoAnswer.SIP requested type 2 but is of type 7
0109161139|app1 |4|00|Event: Unrecognizable key - appKeyFunc = 333, scan code 0
0109161139|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
0109161139|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
0109161140|so |*|00|Incoming RTCP LSR unsuitable (no matches) for VQMon RTD coverage, calls=1 LSR=0 IP=10.10.9.214.
0109161140|so |*|00|Message for non-matching RTCP LSR shall be logged only for first and hundredth calls with this problem.
0109161212|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 1
0109161212|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 0
0109161212|btoe |4|00|Couldnot find string for BtoeAssocParamType(9)
0109161213|nisvc|2|00|Request(-1)nisvc,(3)ServiceTimerMsgKey,(-1),(-1),(Expiry,TransactionId,Time,Type):(-1,-1,1515535933,0)IndicationLevel:(200)
0109161213|nisvc|2|00|TimerId:(WPADStateMachineModule,CbData,ModuleP,MMS,State),(0x14aabb0,0x1822420,120000,4)
0109161213|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((654),(2),Ticks(0))
0109161213|nisvc|2|00|S/E(sSWPADRetry,),rO(3)
0109161213|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1552)
0109161213|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((646),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((646),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|S/E(sSWPADConfigDiscovery,kBaseEventInit),rO(4)
0109161213|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1553)
0109161213|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((647),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((647),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|DHCP 252 Opt Value:
0109161213|nisvc|2|00|S/E(sSWPADDHCPDiscovery,kBaseEventInit),rO(4)
0109161213|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1554)
0109161213|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((648),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((648),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|DNS Domain(marten.com) DomainIdx(0)
0109161213|nisvc|2|00|S/E(sSWPADDnsADiscovery,kBaseEventInit),rO(4)
0109161213|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(4)
0109161213|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((652),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((652),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:
ProxyData:UserName Valid,Password Valid,nAddrs:0
Type/Address:
DHCPCurl:
HttpCode:0 CurlCode:0 DiagErrCode:-1414812757
Retry:0 Failed:2 Renew:0 Expiry:0 Domain:marten.com Domain Tokens(1)
marten.com, Domain Idx:-1

0109161213|nisvc|2|00|Response(-1)nisvc,(893)NIWPADDiagMsgKey,(-1)lyncStatus,(99),(Expiry,TransactionId,Time,Type):(-1,-1,1515535933,1)IndicationCode:(400)
0109161213|nisvc|2|00|S/E(sSWPADError,kBaseEventInit),rO(3)
0109161213|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((654),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((654),(1)kBaseEventInit,Ticks(0))
0109161213|nisvc|3|00|nisvc's Ticked,Reason(Internal),Count/Size(1/1),Stop? (No)
0109161213|nisvc|3|00|nisvc's Timer,Running(0),Start(240000)
0109161213|nisvc|2|00|S/E(sSWPADRetry,kBaseEventInit),rO(5)
0109161213|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x14aabb0):Ctx((654),(5),Ticks(0))
0109161213|nisvc|3|00|nisvc's Ticked,Reason(Timer),Count/Size(0/1),Stop? (No)
0109161213|nisvc|3|00|nisvc's Timer,Running(1),Start(240000)
0109161213|app1 |4|00| getIndication Str 400
0109161232|copy |4|00|Configuration of URL failed
0109161232|clist|4|00|dbIO::processResult:no host

[SteffenBaierUK]

Hello @ajlil-Marten,

welcome to the Polycom Community.

• Did this issue only occur with the new 5.7.0 release or did you also see this in older releases?
  Can you downgrade to any other Version to verify this?
  
  
• Any other Polycom phones in your organisation that work on the same software?

The VVX in question was purchased from WESTCON GROUP EUROPEAN OPERATIONS LTD back in 05/01/2016 so it is out of warranty but you can work with them on a PPI / Pay Per Incident ticket and get this into Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[ajlil-Marten]

This is happening on all Polycom VVX phones in our environment. We have phones on version 5.1.0.17325 and it is happening with them as well.

[ajlil-Marten]

sorry i mistyped the version is 5.6.0.17325

[SteffenBaierUK]

Hi,

this needs to come into support as we need to look at the logs.

The VVX in question was purchased from WESTCON GROUP EUROPEAN OPERATIONS LTD back in 05/01/2016 so it is out of warranty but you can work with them on a PPI / Pay Per Incident ticket and get this into Polycom support.

Regards

Steffen Baier

[ajlil-Marten]

This is happening system wide, we do have a phone that is under warranty with a serial number of 64167F0B7E01 and I have a case open with support. Waiting on a tier 2 engineer to take a look.

[jplarsonqg]

What kind of switches and QoS do you have configured in your environment?  It sounds like it could potentially be a QoS issue.  For what it's worth, on our environment not only do we have QoS configured on all IDFs and MDFs, but across the WAN as well.  On individual ports, we found it necessary to configure the ports for dscp instead of cos.