Good afternoon
I am having a problem where i cannot login a Skype for Business account on a VVX310 i have setup for testing. i tried logon from the web page and get an error saying "Skype for Business Sign in Failed". The phone firmware was just upgraded from 5.5.3 to 5.7.2.1277.
Skype/Lync is on premise and version is Lync2013 servers.
Phone info:
Model: VVX310
UC Software version: 5.7.2.1277
Updater:5.9.2.1208
Base Profile: Skype for Business
Web Server: Enabled
Web Config Mode:HTTPS
I have attached the app logs from the phone.
Thank you
Kola
Hello @Kola,
welcome to the Polycom Community.
Has this ever worked or is this a new installation?
The community's Skype for Business FAQ contains this post here:
Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?
Resolution: Have a look => here <=
I can see some SSL errors in the logs so most likely its a Certificate issue.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hi Steffen
It has always worked until i did the upgrade to to 5.7.2. i am not sure what to look for in the app logs that would point me to the issue.
So thanks to your troubleshooiting FAQ. I was able to find what the issue was.
The phone was looking for lyncdiscoverinternal.domain.com in DNS. there was no A record for lyncdiscoverinternal. i went ahead and created the record on my internal DNS server and the sign in completed successfully.
0711154401|curl |3|00|timeout on name lookup is not supported
0711154401|curl |3|00|getaddrinfo(3) failed for lyncdiscoverinternal.domain.com:80
0711154401|curl |3|00|Couldn't resolve host 'lyncdiscoverinternal.domain.com'
0711154401|curl |3|00|Closing connection #0
0711154401|nisvc|2|00|
****************************HTTP SEND**************************
0711154401|nisvc|2|00|HTTP SEND:: DestUrl(http://lyncdiscoverinternal.domain.com), HttpResCode(0), curlRetCode(6) retVal(0)
0711154401|nisvc|2|00|ErrorBuffer::Couldn't resolve host 'lyncdiscoverinternal.domain.com'
0711154401|nisvc|2|00|