Hello @POTS1 ,
Welcome to the Poly Community.
First of all, you should be running UC Software 5.9.5 as this is the latest Poly certified software.
In addition, without seeing a backup of the actual phone, I assume it is the same as described >here<
Instead of the above, you try settings this:
<server server.log.setting.enabled="0" />
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
