Hello JayJay,
welcome to the Polycom Community.
The community's Skype and VoIP FAQ contains these post here:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
and
Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?
Resolution: Have a look => here <=
The above should allow you to raise your logging levels so you can check for any issues.
We may require you to open a case with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
