Solved: VVX410 Interface on 5.5.1.15937

medlhuber · ‎04-25-2017

I'm in the process of helping an organization upgrade from 5.4 firmware to the latest build, 5.5.1. Branding is very important on their VVX configuration. I've successfully updated the firmware and background images on VVX500, 501, 600 and Expansion module.

I notice the VVX410 that I have, it says the firmware is 5.5.1.15937, however it still looks like the 5.4 firmware. It has the old menu and it's not white and blue skype for business loooking? The only difference I can tell is if I press the Home button, i see the Skype logo.

Is this the expected behavior?

SteffenBaierUK · ‎04-25-2017

Only the VVX 50x and 60x have the new Skype for Business UI

Replied via a mobile device

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

medlhuber · ‎04-25-2017

medlhuber · ‎04-25-2017

SteffenBaierUK · ‎04-25-2017

Only the VVX 50x and 60x have the new Skype for Business UI

Replied via a mobile device

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

VVX410 Interface on 5.5.1.15937

VVX410 Interface on 5.5.1.15937

Re: VVX410 Interface on 5.5.1.15937

Re: VVX410 Interface on 5.5.1.15937

Re: VVX410 Interface on 5.5.1.15937

Re: VVX410 Interface on 5.5.1.15937