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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

hi all,

we are trying to narrow down batch of phones going into cyclical boot when adding color expansion module to VVX411 running 5.7.0.11768.

if known issue what UC software is recommended. thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @scott knies 

 

unsupported software. Use UC Software 6.3.1 or if you have to stay on 5.x use 5.9.6 instead

 

replied via a mobile device 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @scott knies 

 

unsupported software. Use UC Software 6.3.1 or if you have to stay on 5.x use 5.9.6 instead

 

replied via a mobile device 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

thanks for quick response!!!

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