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VVX411 5.7.0.11768 cycle reboot with sidecar

SOLVED
scott knies
Frequent Visitor

VVX411 5.7.0.11768 cycle reboot with sidecar

hi all,

we are trying to narrow down batch of phones going into cyclical boot when adding color expansion module to VVX411 running 5.7.0.11768.

if known issue what UC software is recommended. thanks

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SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX411 5.7.0.11768 cycle reboot with sidecar

Hello @scott knies 

 

unsupported software. Use UC Software 6.3.1 or if you have to stay on 5.x use 5.9.6 instead

 

replied via a mobile device 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX411 5.7.0.11768 cycle reboot with sidecar

Hello @scott knies 

 

unsupported software. Use UC Software 6.3.1 or if you have to stay on 5.x use 5.9.6 instead

 

replied via a mobile device 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
scott knies
Frequent Visitor

Re: VVX411 5.7.0.11768 cycle reboot with sidecar

thanks for quick response!!!

Message 3 of 3