• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Trying to update to the latest S4B approved firmware Polycom UC Software 5.9.0.9373, updated from Polycom UC Software 5.7.0.14430  Rev R.

When I do so, any and all login attempts fail.

"Fetching User Certificate" appears for several mins then nothing.

Rolling back the firmware solves the problem but that's not a permanent solution.

 

Phone Information

Phone Model VVX 411

Part Number 3111-48450-001 Rev:A

MAC Address 64:16:7F:66:62:69 IP

Mode IPv4

IP Address 10.0.12.23

UC Software Version 5.9.0.9373

Updater Version 5.9.7.11143

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Richard Lance ,

 

Welcome back to the Poly Community.
Your log shows:

0827222054|nisvc|2|00|HTTP SEND:: DestUrl(https://skype-fe1.internal.northark.net/WebTicket/WebTicketService.svc/pin), HttpResCode(500), curlRetCode(0) retVal(0)
0827222054|nisvc|2|00|ErrorBuffer::
0827222054|nisvc|2|00|

****************************HTTP SEND**************************

0827222054|nisvc|2|00|<\ni01:1,time taken(29)>
0827222054|auth |2|00|<SM>(307)AuthServiceWTUsingCredStateMachine(0x4520aec0):Ctx((340),(301)kEAuthOnRecvDataResponse,Ticks(0))
0827222054|auth |4|00|m_RetVal[-1] eReqRspID[4] csStrippedResponse[<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Body><s:Fault><faultcode xmlns:a="http://docs.oasis-open.org/ws-sx/ws-trust/200512">a:InvalidScope</faultcode><faultstring xml:lang="en-US">The AppliesTo element of web ticket request points to a different web server or site.</faultstring><detail><OCSDiagnosticsFault xmlns="urn:component:Microsoft.Rtc.WebAuthentication.2010" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"><Ms-Diagnostics-Faul
0827222054|auth |4|00|parseSoapError: csFaultCode[a:InvalidScope] csReasonText[The AppliesTo element of web ticket request points to a different web server or site.] csDetailErrorValue[28037] csInternalErrorCode[] csInternalErrorText[The AppliesTo element of web ticket request points to a different web server or site.]

so I assume this is an on-premise Skype for Business setup?

 

The Phone was sold by WESTCON MIDDLE EAST LTD in 18/12/2018 so I suggest you work with them once you checked the community search results >here< and actually use UC Software 5.9.3.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Richard Lance ,

 

Welcome back to the Poly Community.
Your log shows:

0827222054|nisvc|2|00|HTTP SEND:: DestUrl(https://skype-fe1.internal.northark.net/WebTicket/WebTicketService.svc/pin), HttpResCode(500), curlRetCode(0) retVal(0)
0827222054|nisvc|2|00|ErrorBuffer::
0827222054|nisvc|2|00|

****************************HTTP SEND**************************

0827222054|nisvc|2|00|<\ni01:1,time taken(29)>
0827222054|auth |2|00|<SM>(307)AuthServiceWTUsingCredStateMachine(0x4520aec0):Ctx((340),(301)kEAuthOnRecvDataResponse,Ticks(0))
0827222054|auth |4|00|m_RetVal[-1] eReqRspID[4] csStrippedResponse[<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Body><s:Fault><faultcode xmlns:a="http://docs.oasis-open.org/ws-sx/ws-trust/200512">a:InvalidScope</faultcode><faultstring xml:lang="en-US">The AppliesTo element of web ticket request points to a different web server or site.</faultstring><detail><OCSDiagnosticsFault xmlns="urn:component:Microsoft.Rtc.WebAuthentication.2010" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"><Ms-Diagnostics-Faul
0827222054|auth |4|00|parseSoapError: csFaultCode[a:InvalidScope] csReasonText[The AppliesTo element of web ticket request points to a different web server or site.] csDetailErrorValue[28037] csInternalErrorCode[] csInternalErrorText[The AppliesTo element of web ticket request points to a different web server or site.]

so I assume this is an on-premise Skype for Business setup?

 

The Phone was sold by WESTCON MIDDLE EAST LTD in 18/12/2018 so I suggest you work with them once you checked the community search results >here< and actually use UC Software 5.9.3.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Disussing with the reseller, UC Software 5.9.3. does in fact work

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.