Hello @ausware,
welcome to the Polycom Community.
There are a couple of similar post like this => here <= that can be found when using the community search.
Does this happen when you utilize BToE or not ?
We are about to release UC Software 5.7.2 any day now which has a fix for phones freezing but I am not aware if this is applicable to you.
You should do the following:
- Wait and upgrade to 5.7.2
or
- Downgrade to 5.6.2 as this has the same fix as in 5.7.2
If the issue still occurs after this the next step is to open a ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
