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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-05-2016 11:58 AM

HP Recommended

 VVX500 - 5.4.0.10182 software SFB

 

The phone does not receive a missed call notification indicator.  The user's Outlook inbox does receive a notification of a missed call however.  I have rebooted the phone and the same thing happens.  Is there a setting that toggles this function?

 

Thanks

3 REPLIES 3

‎08-05-2016 12:01 PM

HP Recommended

Hello Karnov,

welcome back to the Polycom Community.

UC software 5.4.0 is no longer a supported software and you need to upgrade to UC Software 5.4.4 as this is at present the latest supported Version.

 

If this software still shows the issue please provide the MAC address of one of your Phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-05-2016 12:05 PM

HP Recommended

Hi thanks.

 

If I upgrade the software, will it wipe out the user's quick dial entries?  The user has about 200 of them and I don't want them to get wiped when we upgrade the software. 

Was this reply helpful? Yes No

‎08-05-2016 12:07 PM

HP Recommended

Hello Karnov,

Personal added phone numbers are uploaded via a <mac>-directory.xml file and stored on the provisioning server.

 

Any LYNC Client added favorites are stored in LYNC

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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