Solved: Re: VVX500 Video call with SfB

DanielK76 · ‎04-01-2016

Hi,

Is it possible to establish video call between VVX500 in Lync mode and Skype for Busines client ?

Thanks for your help.

SteffenBaierUK · ‎04-01-2016

Hello Daniel,

did you read this:

Point-to-Point video calls between VVX 500/600 and Lync Client 2010 are supported

Lync 2010 was the only platform that supported Video for the VVX. Anything newer is not supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎04-01-2016

Hello Daniel,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 26, 2016 Question:Can I make Video Calls between a VVX phone and a Client on a Lync Server / Skype for Business server ?

Resolution: Please check => here <= for details on Video Calls

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

DanielK76 · ‎04-01-2016

Hi Steffen,

I saw this articile before and I'm running correct firmware but still this VVX500 is not recongnized by Skype as a client with video option enabled.

Daniel

SteffenBaierUK · ‎04-01-2016

Hello Daniel,

did you read this:

Point-to-Point video calls between VVX 500/600 and Lync Client 2010 are supported

Lync 2010 was the only platform that supported Video for the VVX. Anything newer is not supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

DanielK76 · ‎04-01-2016

Yes I have. Thank you. I though this was solved already but I'm missing something.