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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

@magicmike

 

Again if you are utilizing a factory defaulted Phone in LYNC base profile or changed a factory defaulted SIP phone to LYNC base profile these parameters are set.

 

If you load some kind of configuration that may disable features the example is outside of the usual spec.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for the suggestion.  We are using a custom config but I have verified that the setting below are enabled.

 

feature.lync.abs.maxResult 12
feature.lync.abs.enabled 1  

 

Let me know if you have any other thoughts

 

Bradley

HP Recommended

Hello Bradley,


if this still fails please chose the support ticket way via your reseller.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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