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VVX501 Lync/Skype Directory Search Fails

Highlighted
Polycom Employee & Community Manager

Re: VVX501 Lync/Skype Directory Search Fails

@magicmike

 

Again if you are utilizing a factory defaulted Phone in LYNC base profile or changed a factory defaulted SIP phone to LYNC base profile these parameters are set.

 

If you load some kind of configuration that may disable features the example is outside of the usual spec.


Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 13
Highlighted
Occasional Advisor

Re: VVX501 Lync/Skype Directory Search Fails

Thanks for the suggestion.  We are using a custom config but I have verified that the setting below are enabled.

 

feature.lync.abs.maxResult 12
feature.lync.abs.enabled 1  

 

Let me know if you have any other thoughts

 

Bradley

Message 12 of 13
Polycom Employee & Community Manager

Re: VVX501 Lync/Skype Directory Search Fails

Hello Bradley,


if this still fails please chose the support ticket way via your reseller.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 13