• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

We have our provisioning server deployed to configure VVX410s/500s/600s.  We just got our first VVX 501s in and they are not pulling down the image.  I took a look at the log file.  It looks like it is timing out when it tries to pull the 000000000000.cfg.  Any thoughts on why this one might be choking and the rest of our phones image fine?

Thanks

-Matt

 

As for firmware, here is what the 501 has: 5.4.1.17954.  We are pushing 5.4.2.2834. 

 

 

021164845|cfg |3|01|Prov|Starting to download file 64167f02993b.cfg
1021164845|copy |3|01|'ftp://PlcmSpIp:****@ucs.domaincorp/64167f02993b.cfg' from 'ucs.domain.corp(10.255.50.21)'
1021164845|copy |3|01|cfgProvSrvTypeGet()[0]
1021164845|copy |3|01|Download of '64167f02993b.cfg' FAILED on attempt 1 (addr 1 of 1)
1021164845|copy |3|01|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.
1021164845|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
1021164845|cfg |3|01|Prov|File 64167f02993b.cfg has not changed
1021164845|cfg |3|01|Prov|Starting to download file 000000000000.cfg
1021164845|copy |3|01|'ftp://PlcmSpIp:****@ucs.domain.corp/000000000000.cfg' from 'ucs.domain.corp(10.255.50.21)'
1021164845|copy |3|01|cfgProvSrvTypeGet()[0]
1021165345|copy |3|01|Download of '000000000000.cfg' FAILED on attempt 1 (addr 1 of 1)
1021165345|copy |3|01|transport res: 28 respCode 150. transport error: Timeout was reached. transport error buffer: Operation timed out after 300000 milliseconds with 0 out of 1961 bytes received.
1021165345|copy |3|01|Making further download attempts for '000000000000.cfg'
1021165345|copy |3|01|'ftp://PlcmSpIp:****@ucs.domain.corp/000000000000.cfg' from 'ucs.domain.corp(10.255.50.21)'
1021165345|copy |3|01|cfgProvSrvTypeGet()[0]
1021165845|copy |3|01|Download of '000000000000.cfg' FAILED on attempt 2 (addr 1 of 1)
1021165845|copy |3|01|transport res: 28 respCode 150. transport error: Timeout was reached. transport error buffer: Operation timed out after 300000 milliseconds with 0 out of 1961 bytes received.
1021165845|copy |3|01|Making further download attempts for '000000000000.cfg'
1021165845|copy |3|01|'ftp://PlcmSpIp:****@ucs.domain.corp/000000000000.cfg' from 'ucs.domain.corp(10.255.50.21)'
1021165845|copy |3|01|cfgProvSrvTypeGet()[0]
1021170345|copy |3|01|Download of '000000000000.cfg' FAILED on attempt 3 (addr 1 of 1)
1021170345|copy |3|01|transport res: 28 respCode 150. transport error: Timeout was reached. transport error buffer: Operation timed out after 300000 milliseconds with 0 out of 1961 bytes received.
1021170345|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
1021170345|cfg |3|01|Prov|File 000000000000.cfg has not changed
1021170345|cfg |4|01|Prov|Download of master configuration file failed
1021170345|cfg |4|01|Prov|Trying to boot from existing configuration
1021170345|cfg |4|01|Prov|Provisioning failed
1021170345|cfg |*|01|Prov|Finished updating configuration
1021170350|app1 |6|01|Error application is not present.
1021170350|app1 |6|01|Uploading boot log, time is Fri Oct 21 17:03:51 2016
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Sounds like this might be isolated to one device. We will facotory reset it but we have another VVX501 in another office that just imaged fine.  

View solution in original post

3 REPLIES 3
HP Recommended

Hello medlhuber,

Is the file there and can you download it?

 

I would suggest to get a ticket opened.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Yes, file is there.  All other phones use it to configure.  I am going to try using a MAC address specific configuration and then try again.  If that fails I will open a ticket.

HP Recommended

Sounds like this might be isolated to one device. We will facotory reset it but we have another VVX501 in another office that just imaged fine.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.