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VVX601 UC 6.3.0 Not allowing to change input password

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Occasional Visitor

VVX601 UC 6.3.0 Not allowing to change input password

Hi,

I have a VVX601 that somehow had its application deleted from the phone, I was able to provision the phone, however when I get the Set Admin Password screen, the enter button does nothing on the phone, neither does the emergency button. I can type out the old and new and confirmation passwords however I can't progress past this screen. The old password is 456 and I want it to stay the same. How do I fix this?

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1 ACCEPTED SOLUTION

Accepted Solutions
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Occasional Visitor

Re: VVX601 UC 6.3.0 Not allowing to change input password

It appears switching to the latest version of 6.3.8427 resolves the issue. I had to reset settings in the setup menu as well as format the file system.

View solution in original post

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3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX601 UC 6.3.0 Not allowing to change input password

Hello @SeanKellyRJC ,

 

Welcome to the Poly Community.


Since UC Software 6.3.0 >here< the password, according to California law cannot be the standard Poly password and must be changed. 

 

There is no way around this as far as I know.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: VVX601 UC 6.3.0 Not allowing to change input password

I can't change it to anything, I tried entering a random series of numbers but it is not taking my password.
Message 3 of 4
Highlighted
Occasional Visitor

Re: VVX601 UC 6.3.0 Not allowing to change input password

It appears switching to the latest version of 6.3.8427 resolves the issue. I had to reset settings in the setup menu as well as format the file system.

View solution in original post

Message 4 of 4