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Version for TRIO Visual+

SOLVED
Occasional Contributor

Version for TRIO Visual+

What software version should I use to get my TRIO with Visual + to accept the Polycom EagleEye IV USB Camera?

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Contributor

Re: Version for TRIO Visual+

Hi,

install newest FW on Trio (5.7.1) and EagleEye IV USB camera can receive automatic firmware updates from the connected Polycom Trio 8800 system. The USB camera must have firmware version 1.2.0-441 or later.

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Message 2 of 5
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Esteemed Contributor

Re: Version for TRIO Visual+

Hi,

install newest FW on Trio (5.7.1) and EagleEye IV USB camera can receive automatic firmware updates from the connected Polycom Trio 8800 system. The USB camera must have firmware version 1.2.0-441 or later.

View solution in original post

Message 2 of 5
Polycom Employee & Community Manager

Re: Version for TRIO Visual+

Hello @mschulze,

welcome to the Polycom Community. Just to close the loop.

The community's VoIP FAQ contains this post here:

May 15, 2017 Question: Can I use another USB camera with Polycom Trio Visual+?

Resolution:Originally the Polycom Trio only supported the Logitech C930. UC Software 5.5.3 added the ability to the Trio 8800 to also use a EagleEye™ IV USB Camera. The UC Software 5.7.1 release added support to use the EagleEye Mini for both the Trio 8800 and Trio 8500.

 

Camera Trio 8800 Trio 8500
Logitech C930 5.4.0 or later 5.5.2 or later
EagleEye USB 5.5.3 or later N/A
EagleEye Mini 5.7.1 or later 5.7.1 or later


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
Regular Advisor

Re: Version for TRIO Visual+

Just to add for others to benefit -

 

Almost every shipped MSR in the last 3 months does not have 1.2 installed on it (maybe this will change as hardware moves out of stock).

 

So, if you have an existing MSR, you have to manually USB upgrade the firmware to 1.2 in order to take advantage of the automatic future firmware upgrades.

Message 4 of 5
Polycom Employee & Community Manager

Re: Version for TRIO Visual+

Hello @philliplyle,

welcome back to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Dec 20, 2017 Question:Does the Polycom Trio 8800 MSR Camera require a certain software to work?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5