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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

What software version should I use to get my TRIO with Visual + to accept the Polycom EagleEye IV USB Camera?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

install newest FW on Trio (5.7.1) and EagleEye IV USB camera can receive automatic firmware updates from the connected Polycom Trio 8800 system. The USB camera must have firmware version 1.2.0-441 or later.

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

install newest FW on Trio (5.7.1) and EagleEye IV USB camera can receive automatic firmware updates from the connected Polycom Trio 8800 system. The USB camera must have firmware version 1.2.0-441 or later.

HP Recommended

Hello @mschulze,

welcome to the Polycom Community. Just to close the loop.

The community's VoIP FAQ contains this post here:

May 15, 2017 Question: Can I use another USB camera with Polycom Trio Visual+?

Resolution:Originally the Polycom Trio only supported the Logitech C930. UC Software 5.5.3 added the ability to the Trio 8800 to also use a EagleEye™ IV USB Camera. The UC Software 5.7.1 release added support to use the EagleEye Mini for both the Trio 8800 and Trio 8500.

 

Camera Trio 8800 Trio 8500
Logitech C930 5.4.0 or later 5.5.2 or later
EagleEye USB 5.5.3 or later N/A
EagleEye Mini 5.7.1 or later 5.7.1 or later


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Just to add for others to benefit -

 

Almost every shipped MSR in the last 3 months does not have 1.2 installed on it (maybe this will change as hardware moves out of stock).

 

So, if you have an existing MSR, you have to manually USB upgrade the firmware to 1.2 in order to take advantage of the automatic future firmware upgrades.

HP Recommended

Hello @philliplyle,

welcome back to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Dec 20, 2017 Question:Does the Polycom Trio 8800 MSR Camera require a certain software to work?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.