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Voicemail Notifications significantly delayed

Occasional Contributor

Voicemail Notifications significantly delayed

I have a client who has deployed VVX 501's and other models, with the firmware build.  They are a Skype for Business Online environment (no hybrid) with Exchange Online, using Azure Voicemail.


IF/when voicemail notifications on the the phone work, and they don't always, it seems to be 6-10 minutes before the icon's on the display reflect a VM or update the count on the number of VM's.  Without an Exchange Online UM Dialplan, is this going to be the expected norm for SFBO/AzureVM with VVX phones, just a cyclic check for VM changes?  If so, I would like to suggest a timer adjustment where the phone polls on a 60 second or 120 second interval.


I do also see "Server Missed Call Status" is Disabled in the SFBO/AzureVM scenario, is this also expected?

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Polycom Employee & Community Manager

Re: Voicemail Notifications significantly delayed

Hello @Korbyn72,

welcome to the Polycom Community.

This is to be expected as documented => here <= and working as designed as the time frame is 10 minutes when we perform an additional check against exchange.


This can be found using the search => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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