Warnings on Skype for Business with VVX Phones

[JimSillasen]

My VVX 600 phones running 5.4.0.10182, signed into Skype for Business (Office 365 E3 plan).

Each phone has 3 constant warnings:

1) Unified messaging is unavailable

2) Play on Phone is unavailable

3) Visual Voicemail is unavailable

Is there a way to get these features working with Office 365 Skype for Business, or are these features only available for on-prem installs?  If they're not working for Office 365, is there a way to remove them from the phone, so the warnings don't constantly come up?

[SteffenBaierUK]

Hello JimSillasen,

welcome back to the Polycom Community.

I have managed to replicate this internally but would appriciate if you could contact your Polycom reseller so we can officially track this?

If you need a reference to clone please mention 1-1586914218.

Alternatifely please provide me with a MAC address of a unit so I can look up who you would need to contact.

Using the warnings parameter:

<web up.warningLevel="2" />

The above would disable the warnings so they are no longer visible.

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello JimSillasen and all,

the below Error Messages are actually caused if the Office 365 Account has not been setup with Unified messaging.

Please work with your Administrator and follow this Microsoft Article => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[JimSillasen]

Thanks Steffen!

I looked at that article, but it seems to pertain to hybrid deployments with on-prem PSTN.  We're testing a pure cloud solution with Skype for Business Cloud PBX w/PSTN.

I did run the powershell commands as shown in the technet article, then rebooted the VVX 600 phones a few hours later, but the warnings are still there.

I'll try the CFG changes to see how they impact the other warnings.

[SteffenBaierUK]

Hello JimSillasen,

the next steps should definitely be to contact Microsoft directly for this as this is an issue on the account.

You would see this error in the Phone Logs:

1215100913|ec   |4|00|CSoapTransaction network error = Error downloading https://outlook.office365.com/EWS/UM2007Legacy.asmx - server replied: Internal Server Error (299)
1215100913|ec   |4|00|'calllogs' service failed with network error 299.
1215100916|ec   |3|00|Resetting timer for service 'contactsSync' and period 2000

We replicated this via https://portal.office.com

• go to the Unified Messaging
• Create a Dial Plan
• go to Recipients --> Mailbox --> Select your user-account
• On the right-pane, find Unified Messaging, enable it by following the steps
• Use the Dial Plan that you assigned
• Sign out of the phone and sign back in

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Hoooooooar]

Did anyone get a resolution for this?  We are also using 365 cloud pbx and get these three errors.  The technet article was not particularly useful. 

[SteffenBaierUK]

Hello Hoooooooar,

welcome back to the Polycom Community.

Please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Mike H.]

I too am seeing the same warning messages and would like to resolve/ suppress them.

[SteffenBaierUK]

Hello Mike,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

You replied to a post that is nearly 2 years old and a workaround has been provided to disable the message.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services