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WiFi on CCX 500

Highlighted
Occasional Visitor

WiFi on CCX 500

I've reviewed the documentation on the support page and all of the settings on my CCX 500 phone.  However, I do not see where I can enable and join a wifi network.  I have the Obihai OBiWiFi5G adapter plugged into the USB port of the phone.

 

  • Software Version: 5.9.12.1122
  • Phone Model: Poly CCX 500
  • Platform: Microsoft Teams
Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: WiFi on CCX 500

Hello @Townshend ,

 

Welcome to the Poly Community.

To my own personal knowledge, this is not yet supported. Please see the Admin Guide >here<

 

  • Note: Wi-Fi is not supported on CCX 400 and CCX 500 phones.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

Re: WiFi on CCX 500

I noticed that on the Admin guide as well, however, I wasn't sure to interpret that as the functionality isn't built into the phones.

 

If it's not capable then this goes against the product page for these phones which specifically states it is optional via USB accessory.

 

https://www.polycom.com/voice-conferencing-solutions/desktop-ip-phones/ccx-phones.html

 

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: WiFi on CCX 500

 Hello @Townshend ,

 

yes, I believe a later version of the software will add this. I am communicating with product management on this.

 

If you are unsure work with your Poly reseller so we can get an official reply.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4