Hello @spanton,
We already have a similar case in support but need this in support.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
Please provide your MAC so I can lookup who this would be.
Once done please reference 1-10205690926 / EN-108190
A way to reproduce this sees:
- In a call, select the Dialpad option from the drawer, press and hold the mute hard key then one of the DTMF digits which will now not stop after you release the mute key. Pressing other dialpad digits cancels the long tone after a few seconds.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
