Solved: Re: Windows 10 Bluetooth Issues

Brianw · ‎12-21-2018

Hi,

We just bought a Polycom Trio 8800 (UC 5.7.2.3205). I am trying to connect it to my laptop to use with skype for business. When I connect via usb it works fine but it does not work over bluetooth.

Connecting over bluetooth creates two audio devies, "stereo" and "hands free". The stereo device seems to work fine but whenever I try to send audio over the hands free device which I assume is what skype is doing, the following error appears on the screen of the trio: "security vulnerabilities:: disconnecting audio over bluetooth...."

I tried with both my company laptop and a brand new windows 10 desktop and both do the same thing. Do you know what the issue is?

SteffenBaierUK · ‎12-21-2018

Hello @Brianw,

welcome to the Polycom Community.

We are aware of this so you can downgrade to an earlier version or await the next version 5.8.0 sometime in January.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎12-21-2018

Hello @Brianw,

welcome to the Polycom Community.

We are aware of this so you can downgrade to an earlier version or await the next version 5.8.0 sometime in January.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Brianw · ‎01-02-2019

Thanks, I downgraded to the latest 5.4 release and that fixed the problem.