can not enable EFK "Internal Server Error"

[farisnt]

HI

I wana enable EFK on my VVX500, I tried the import the following config

<feature>
<feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled=”1″/>
</feature>
 

but I am getting Internal Server Error

I tried another sample I found on the internet to do transfar but same result still getting Internal Server Error

<efk>
<version efk.version=”2″ />
<efklist
efk.efklist.1.mname=”btransfer1″
efk.efklist.1.label=”Blind Transfer”
efk.efklist.1.status=”1″
efk.efklist.1.action.string=”$P1N11$$Trefer$”
/>
<efkprompt
efk.efkprompt.1.status=”1″
efk.efkprompt.1.label=”Number: ”
efk.efkprompt.1.userfeedback=”visible”
efk.efkprompt.1.type=”numeric”
/>
</efk>
<softkey
softkey.1.label=”Blind”
softkey.1.action=”!btransfer1″
softkey.1.enable=”1″
softkey.1.precede=”1″
softkey.1.use.idle=”0″
softkey.1.use.active=”1″
softkey.1.use.alerting=””
softkey.1.use.dialtone=””
softkey.1.use.proceeding=””
softkey.1.use.setup=””
softkey.1.use.hold=”1″
softkey.feature.newcall=”1″
softkey.feature.endcall=”1″
softkey.feature.split=”1″
softkey.feature.join=”1″
softkey.feature.forward=”1″
softkey.feature.directories=””
softkey.feature.callers=””
softkey.feature.mystatus=”1″
softkey.feature.buddies=”1″
softkey.feature.basicCallManagement.redundant=”1″
/>
<feature>
<feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled=”1″/>
</feature>

what is the cause of such error.

In the Phone log the following error is logged

0204220726|cfg |4|00|Web|cfgParamSaveCfgFile: No params found in the input buffer.
0204220726|cfg |4|00|Web|[cfgSaProcessRequestC::importConfigurationFile] Error updating buffer

[SteffenBaierUK]

Hello farisnt,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

In addition the VoIP FAQ contains this post here:

Nov 12, 2014 Question:Internal Server Error when importing a configuration file via the Web Interface?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[farisnt]

HI

Thanks for your reply

Here are the information you request

Phone Model VVX 500

UC Software Version 5.4.0.5841

Updater Version 5.6.0.8213

I am still facing the same issue, and even I try the sample from the link you provide, the correct one

<test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />

I paste it to notepad to make sure that there is no format and the upload it.. but stilll the same issue

[SteffenBaierUK]

Hello farisnt,

could you attach the file in packed format that you try and import?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[farisnt]

Hi

I manage to upload the file and it was successfull.

<?xml version="1.0" encoding="utf-8"?>
<test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />

but the button did not appear.

I open also the Soft Key Configuration and try to add it as a macro

When I try to add Soft Key Configuration, I can see the preview. but once I click on save the custom button disappear. 

I exported the web config to see if the changes are being saved and this is the result of the Exported Web config

<PHONE_CONFIG><WEB apps.restapi.enabled="1" feature.enhancedFeatureKeys.enabled="1" 
lcl.datetime.date.format="" tcpIpApp.sntp.address="" tcpIpApp.sntp.address.overrideDHCP="0" 
tcpIpApp.sntp.gmtOffset.overrideDHCP="0" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" /></PHONE_CONFIG>

Why the button is not showing. 

[farisnt]

What I wana Do exactly is adding a soft key called "Operator" that will dial the oerator number "400"

previously and on my old PBX my users used to dial 0 for operator which is not working with the new one.
So I need this softkey

Thanks

[SteffenBaierUK]

Hello farisnt,

I am confused.

You stated you could import the example but it would not appear.

The last example you posted provides access to a LYNC address Book during an active call.

Do you try to use this during an active call?

I suggest you read the EFK example FAQ again to see and understand the different states these can be used in.

Do you need this Operator number on and Idle phone or during a call?

Please remember that your Polycom reseller is your first support contact in case you struggle and they are able to open a support ticket with Polycom support for you.

Can you kindly provide the MAC address of your phone?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[farisnt]

Thanks . 

I want the Operator Number whent he Phone is in idle state

and for the truth, I am still reading the manual for the EFK yet not finished as for sure will need it

but if possible please lets finsih this case here.

and yes. " seems dump" the call appear during the call in another page :)

Thanks

[SteffenBaierUK]

Hello farisnt,

I have moved this post as you are using LYNC and this is the section to discuss LYNC.

Please be aware that this is not a support case.

I am simply attempting to point you in the right direction in case the vast information within the community is not helping you to archive your goal.

If you require support you need to work with your Reseller.

I had already asked you for a MAC address of a phone in question.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[James.Helman]

If you are using Skype/ Lync you can just add a rule to your dial plan to take 0 and normalize it to your operators number.