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can't login to phone CX3000 or ftp to get the log

parisvp
Occasional Visitor

can't login to phone CX3000 or ftp to get the log

 

Hi I can't login to our phone as out lync user with the phone number and pin I've been provided it says "Registrar FQDN cannot be found. Please contact your support team"

 

It works on other sites but not ours even though the dhcp options have been added for the vlan it's on.

 

I've enabled remote log access but I can't find the username and password. admin and 456 does not work and PlcmSpIp PlcmSpIp doesn't work either.

 

 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: can't login to phone CX3000 or ftp to get the log

Hello parisvp,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

 

In addition the password and username you provided are for Polycom SPIP, SSIP and VVX phones only and not for the CX.


Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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