Plantronics + Polycom. Now together as Poly Logo

ccx500 in android recovery mode

SOLVED
fairway carts
Occasional Visitor

ccx500 in android recovery mode

We are running ccx500 phone for teams. Purchased in january and have been up to date  on firmware and teams versions. One of the phones went into this android recovery mode. I have tried the four corner reset option and its not working. Any idea how to get this resolved? 

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: ccx500 in android recovery mode

Hello @fairway carts ,

 

Welcome to the Poly Community.

 

A community search finds this >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: ccx500 in android recovery mode

Hello @fairway carts ,

 

Welcome to the Poly Community.

 

A community search finds this >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
fairway carts
Occasional Visitor

Re: ccx500 in android recovery mode

I tried all the options yesterday and it didn't work. Tried option 1 listed on the link and it worked today. 

 

Any idea what causes this? 

Message 3 of 3