Solved: Re: conference video not showing on Trio 8800

Randhir · ‎05-01-2016

Hello,

when we try to place a conference call with multiple users, trio visual+ idle Screen saver video comes.

users video are not shown.

we are using 5.4.2.5400 firmware.

any solution for this ?

trio shows video only for point to point call between SFB calls.

SteffenBaierUK · ‎05-02-2016

Hello Randhir,

welcome back to the Polycom Community.

Could you provide a few more details:

Lync or SIP?
What kind of participants?

The next step would be for you to work with your Polycom reseller to raise this with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎05-02-2016

Hello Randhir,

welcome back to the Polycom Community.

Could you provide a few more details:

Lync or SIP?
What kind of participants?

The next step would be for you to work with your Polycom reseller to raise this with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Randhir · ‎05-03-2016

hi,

when we are trying to do conference call with skype for business users, Visual+ doest show any video, its shows the regular desktop screen. Users videos never comes.

SteffenBaierUK · ‎05-03-2016

Hello Randhir,

The next step would be to contact your Polycom reseller and if the reseller is some internet discounter and is unable or unwilling to do this please provide me with a MAC address of one of the phones and I look this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Randhir · ‎09-19-2016

After Firmware upgrade the issue was resolved..