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- Re: conference video not showing on Trio 8800
Create an account on the HP Community to personalize your profile and ask a question
05-01-2016 06:20 AM
Hello,
when we try to place a conference call with multiple users, trio visual+ idle Screen saver video comes.
users video are not shown.
we are using 5.4.2.5400 firmware.
any solution for this ?
trio shows video only for point to point call between SFB calls.
Solved! Go to Solution.
Accepted Solutions
05-02-2016 03:02 AM
Hello Randhir,
welcome back to the Polycom Community.
Could you provide a few more details:
- Lync or SIP?
- What kind of participants?
The next step would be for you to work with your Polycom reseller to raise this with Polycom support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-02-2016 03:02 AM
Hello Randhir,
welcome back to the Polycom Community.
Could you provide a few more details:
- Lync or SIP?
- What kind of participants?
The next step would be for you to work with your Polycom reseller to raise this with Polycom support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-03-2016 05:25 AM
Hello Randhir,
The next step would be to contact your Polycom reseller and if the reseller is some internet discounter and is unable or unwilling to do this please provide me with a MAC address of one of the phones and I look this up.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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