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connection with exchange online: Call logs are unavailable

Thierry Van de Vaerd
Occasional Visitor

connection with exchange online: Call logs are unavailable


We run S4B on premise and have Exchange o365 (no UM activated).

When using S4B Desktop clients, we get all call logs synchronised to the Conversation history in outlook.

With the VVX 600, 310 or 400 (version We do not receive any logs in outlook.

After connecting to exchange with autodiscover, the VVX does get the calendar, and we can search outlook contacts.

We do get a warning on the VVX stating: 'Call logs are unavailable', beside the messages that also UM, Play on phone and Visual voicemail is unavailable.

Does the mailbox needs to be UM activated to get call logs synchronised (remember: works fine with desktop client)? Or would this be another issue?


Message 1 of 3
Mickael B

Re: connection with exchange online: Call logs are unavailable

Do you have the same credentials On-Prem and Online ? (same UPN and password, through Directory Sync)


VVX currently do not support different credentials for Lync / Exchange ( in the comments section)

Mickael BREST
Orange Business Services
Message 2 of 3
Polycom Employee & Community Manager

Re: connection with exchange online: Call logs are unavailable

Hello Thierry Van de Vaerd,

welcome to the Polycom Community.

The Phone logs with lowered Exchange Logging should give you some information on what is failing.


The next step would be a support ticket via your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3