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dhcp option 43 override sts-uri not visible in Polycom vvx 300 and 400

SOLVED
Laks
Occasional Visitor

dhcp option 43 override sts-uri not visible in Polycom vvx 300 and 400

Hi,

 

We have deployed Enterperise SFB and we have not configured DHCP options.

I have purchased Polycom vvx 300 and 400 series device and i don't want to use DHCP.I have found your artilce

http://community.polycom.com/t5/VoIP/FAQ-Utilizing-Pin-amp-Extension-Sign-in-without-DHCP-Server/td-...

 

but when i login from Web Interface under the DHCP option i don't see the option dhcp option 43 override sts-uri .

 

I have updated the Phone to latest through the Web Interface .

I wnated to know is this option available only in VVX 500 and 600 series?

 

Thanks,

Laks

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: dhcp option 43 override sts-uri not visible in Polycom vvx 300 and 400

Hello Laks and/or Stacy,

I am stating the following:

 

  • In order to use a Polycom Phone with Microsoft LYNC and/or Skype for Business for more than 30 Days you either need to purchase a Phone with the -018 or -019 as shown => here <=
    or
    Purchase a per Device LYNC License from Polycom as shown => here <= per Phone used with Microsoft LYNC and/or Skype for Business

  • The Software UC Software 5.5.0 is not a Microsoft LYNC and/or Skype for Business supported version and therefore I cannot discuss this Version if used with Microsoft LYNC and/or Skype for Business

  • If you downgrade to UC Software 5.4.4 or older and the Phone is in LYNC Base Profile then Settings > Provisioning Server > DHCP Menu  will display the DHCP Option 43 Override STS-URI


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: dhcp option 43 override sts-uri not visible in Polycom vvx 300 and 400

Hello Laks,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes or admin guides.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Stacy_Harder
Occasional Visitor

Re: dhcp option 43 override sts-uri not visible in Polycom vvx 300 and 400

Good Day Steffen.   I hope this finds you well.

 

I work with Laks and hope that the following information is helpful to assist us with our question.

 

We have:

 

One phone model VVX 400 - UC Software 5.5.0.20556 / Updater 5.7.0.18267

Two phones model VVX 300 - UC Software 5.5.0.20556 / Updater 5.7.0.18267

 

If there is anything else you require please let me know.

 

Thanks! 

 

Stacy

 

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: dhcp option 43 override sts-uri not visible in Polycom vvx 300 and 400

Hello Stacy,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.

 

The above is also stated in the Release notes accompanying the software.

 

In addition the phone may not be in LYNC Base Profile as described => here <= on page 21 for an example.

 

Please ensure if you use LYNC / Skype for Business with a Polycom not ordered as a LYNC / Skype for Business SKU you require a license per phone as shown => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Laks
Occasional Visitor

Re: dhcp option 43 override sts-uri not visible in Polycom vvx 300 and 400

Hi Steffen,

 

So you are saying we need purchase Lync/Skype for business SKU licence ?To have the option dhcp option 43 override sts-uri on Web Interface?

 

Thanks,

Laks

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: dhcp option 43 override sts-uri not visible in Polycom vvx 300 and 400

Hello Laks and/or Stacy,

I am stating the following:

 

  • In order to use a Polycom Phone with Microsoft LYNC and/or Skype for Business for more than 30 Days you either need to purchase a Phone with the -018 or -019 as shown => here <=
    or
    Purchase a per Device LYNC License from Polycom as shown => here <= per Phone used with Microsoft LYNC and/or Skype for Business

  • The Software UC Software 5.5.0 is not a Microsoft LYNC and/or Skype for Business supported version and therefore I cannot discuss this Version if used with Microsoft LYNC and/or Skype for Business

  • If you downgrade to UC Software 5.4.4 or older and the Phone is in LYNC Base Profile then Settings > Provisioning Server > DHCP Menu  will display the DHCP Option 43 Override STS-URI


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6