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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

I am using Polycom VVX500 with SFB server

In VVX500 is there anyway or any method to know how the call was initiated, like

if the call made using the Favorites contact, touch screen, or the user pickup the handset before dialing or the user use the headset.

 

 

and if not, is there anyway or walk around to know.

Thanks

 

 

3 REPLIES 3
HP Recommended

Hello farisnt,

This is not tracked in any for that I am aware off. What would be the use case for this?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

HI some investigation that require this.

is possible to enable it in any how, or any other walkaround

 

HP Recommended

Hello farisnt,

The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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