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how to know how to the call was initiated

Advisor

how to know how to the call was initiated

Hi

I am using Polycom VVX500 with SFB server

In VVX500 is there anyway or any method to know how the call was initiated, like

if the call made using the Favorites contact, touch screen, or the user pickup the handset before dialing or the user use the headset.

 

 

and if not, is there anyway or walk around to know.

Thanks

 

 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: how to know how to the call was initiated

Hello farisnt,

This is not tracked in any for that I am aware off. What would be the use case for this?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Advisor

Re: how to know how to the call was initiated

HI some investigation that require this.

is possible to enable it in any how, or any other walkaround

 

Message 3 of 4
Polycom Employee & Community Manager

Re: how to know how to the call was initiated

Hello farisnt,

The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4