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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-17-2018 03:29 AM

HP Recommended

Hello Karl,

 

I am traveling since last week and am in a different time zone the whole week.

 

I will chase this internally.

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-15-2018 08:34 AM

HP Recommended

Hello,

 

as of today, no one from Polycom has tried to contact me yet.

 

 

Was this reply helpful? Yes No

‎06-19-2018 12:47 AM

HP Recommended

Hello Karl@asm.com,

I am aware that one of my Polycom colleagues worked with Exertis and you have been explained the terms of PPI / Pay Per Incident.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-19-2018 02:09 AM

HP Recommended

Hello,

 

yes we have been in contact with Exertis about this issue, but as I stated in one of my previous answers:

 

I've tried to get more information about opening a PPI ticket with the supplier in the Netherlands (we would like to know how much mony we need to spend), and we only received a suggestion to hire one of their consultants to have a look at the problem.

 

They could not give me an indication about how much money we would need to spend on support.

 

Was this reply helpful? Yes No

‎06-19-2018 03:39 AM

HP Recommended

Hello Karl@asm.com,

The minimum would be at least 1h but other companies have the same concept. I assume opening a ticket with our partner Microsoft would not be able to provide an exact amount.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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