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syslog tranmitting on wrong port?

AcousTech
Advisor

syslog tranmitting on wrong port?

Hello,

 

Placing this here because we are running our VVXs in Skype Profile mode. They are currently running 5.8.0.12848. For sake of this example, the device is a 601. The issue we are having is that we have the device configured to send syslog over TCP. Polycom doesn't allow changing the port, just the protocol. The phone appears to be configured properly. However, we're seeing this in the logs:

syslog tcp connect FAILED to (IP.AD.DR.HERE) port 1468 for transport tcp. Why would it use 1468 instead of the default of 514? Is 514 only for UDP, but these devices use 1468 when you switch the transport to TCP? We are not using SSL. The admin guide says it's using 514: https://documents.polycom.com/bundle/ucs-ag-5-8/page/r_ucs_ag_ports_used_on_polycom_phones.html. If I change our syslog listener to listen on 1468, it works. I'm just puzzled as to where that is configured, or otherwise documented.

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: syslog tranmitting on wrong port?

Hello @AcousTech,

welcome back to the Polycom Community.

I had a few spare minutes and replicated this.

 

I raised 1-9903786752 / EN-102528 for this but is has not got a high priority or severity this way.

 

If you can escalate this into Polycom please quote above case numbers as a Customer escalation has a higher priority.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
AcousTech
Advisor

Re: syslog tranmitting on wrong port?

Case submitted: 1-9912799661.

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: syslog tranmitting on wrong port?

Hello @AcousTech,

this is a hardcoded value and we will add the port to the Admin Guide in a next release.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
AcousTech
Advisor

Re: syslog tranmitting on wrong port?

Does hardcoded mean that it is going to stay this way, and adding it to the admin guide just means it will be documented? Or will it also be possible to change it?

Thanks!
Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: syslog tranmitting on wrong port?

Hello @AcousTech,

at present we see this as working as designed and undocumented in the Admin Guide.

 

Any change to make both the UDP/TCP port configurable would require a Feature Request.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6