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vvx 310 audio interruption

Frequent Advisor

vvx 310 audio interruption

Hello all,


Since i upgraded my VVX 310 phones to the latest version ( i noticed an audio issue during calls.

Specifically,for 4-5 seconds since the call has established there are audio interruptions on internal calls only,external call are carried out normally.

This happens only at the first seconds of the call,then everything is ok.


Any ideas?

Thank you in advance.


Best Regards,

Message 1 of 2
Polycom Employee & Community Manager

Re: vvx 310 audio interruption

Hello @sotiris,

welcome back to the Polycom Community.

Another user reported the same issue => here <= 


We need to get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2