Plantronics + Polycom. Now together as Poly Logo

vvx 500 SfB online long login time...

SOLVED
Highlighted
Occasional Contributor

vvx 500 SfB online long login time...

I'm testing a vvx 500 running the 5.5.2.8571 software logging  into a test tenant in 0365.  The login sometimes takes 3 min and is never shorter than 1.5 min.  Otherwise it works fine, inbound and outbound calling works as expected.  Anyone know why this would be?

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: vvx 500 SfB online long login time...

Hello joebello,


You did not make any changes to the logging levels as suggested in the FAQ post.

 

Feel free to post more logs so others can look at this but from a Polycom perspective please open a support ticket with your reseller .


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: vvx 500 SfB online long login time...

Hello joebello,


welcome back to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure you always check all community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Posting a log of the phone can enable us community members to look into your issue and advise you of the next steps.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Contributor

Re: vvx 500 SfB online long login time...

most recent logs attached.

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: vvx 500 SfB online long login time...

Hello joebello,


You did not make any changes to the logging levels as suggested in the FAQ post.

 

Feel free to post more logs so others can look at this but from a Polycom perspective please open a support ticket with your reseller .


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
Highlighted
Occasional Advisor

Re: vvx 500 SfB online long login time...

doesn't look solved to me.

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: vvx 500 SfB online long login time...

Hello @Harlock,

welcome back to the Polycom Community.

I can only assume that the information given to the user to work with support / the reseller was the resolution to their issue.

 

They have not been back to update this post and letting us all know what their initial issue was.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6