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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi there,

 

Does anyone know if the original base station and Soundstation 2W will only work if they are paired as a set? 

 

Or are the base stations and  2W's interchangeable with other 2W devices and base stations? 

 

Thanks

 

 

 

8 REPLIES 8
HP Recommended

Hello DBT,

welcome to the Polycom Community.

You can always pair a SoundStation 2W base with another SoundStation 2W station if they support the same region.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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HP Recommended

 

Thanks Steffen.

 

I was trying to gage if there was an issue with age of these Polycoms and their base stations or if it was because they were not paired with their original base stations and /or Polycoms.

 

We have them failing quite regularly where we need to re-pair the base and I noticed some had matching serial numbers on base and 2W and some didn't.

 

These were in our environment before I started so age wise I think they probably 8 years old.

 

 

HP Recommended

Hello DBT,

If you have the serial I can check, they usually start with 2 and normally represent the year aka 207 or similar would be 2007

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen

 

Here you go

 

2W s/n F206510318073

Base F209040210081

HP Recommended

Hello DBT,

F206510318073 sold 10/03/2007

F209040210081 sold 10/06/2010

 

So they SS2W is over ten years old

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

great thanks.

 

What do you expect the average lifetime of a 2W and base station to be?

 

If there somewhere i could send all these serial numbers of bases and Polycoms to get their dates? There are quite a lot

HP Recommended

Hello DBT,

The FXXX code usually means when they where manufactured aka the F206 was manufactured in 2006 and the F209 was manufactured in 2009.

 

I do not think we have a public overview of the minimum time they should work but your time range sounds OK. 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

great thanks for clarificaiton. I think we may start culling anything pre-2010. if there are any serial numbers which dont make sense, I will get in contact to clarify the serial numbers.

 

They are all running the latest firmware.

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