Every morning I check our meeting rooms making sure the AV equipment is working ready for users. Recently in our office some of our 2490 sound structure 2 conference phones have got a blank display and requires a reboot to work again.
The conference phone still has a dial tone and can make calls. I've tried pressing a few buttons but nothing will recover the blank display until I pull the network cable out and reboot the device.
It doesn't happen every day, in fact there's no regular pattern but I'd say at least once a week.
Does anyone have any idea what could cause this to happen? Could it be something internal?
I haven't got a telephony background so layman terms would be great : )
The 2490 is a Avaya branded Polycom manufactured phone and you may be better advised to liaise with Avaya directly in order to get more details.
I personally have not yet come across this issue yet.
Polycom Global Services
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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