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Blank Display on 2490

RyanT
Occasional Visitor

Blank Display on 2490

Hello

 

Every morning I check our meeting rooms making sure the AV equipment is working ready for users. Recently in our office some of our 2490 sound structure 2 conference phones have got a blank display and requires a reboot to work again.

 

The conference phone still has a dial tone and can make calls. I've tried pressing a few buttons but nothing will recover the blank display until I pull the network cable out and reboot the device.

 

It doesn't happen every day, in fact there's no regular pattern but I'd say at least once a week.

 

Does anyone have any idea what could cause this to happen? Could it be something internal?

 

I haven't got a telephony background so layman terms would be great : )

 

Thanks

Ryan

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Blank Display on 2490

Hello Ryan,

welcome to the Polycom Community.

The 2490 is a Avaya branded Polycom manufactured phone and you may be better advised to liaise with Avaya directly in order to get more details.

 

I personally have not yet come across this issue yet.


Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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