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CX 5000 Simultaneous USB Video & PSTN Call?

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Occasional Contributor

CX 5000 Simultaneous USB Video & PSTN Call?

The scenario is we hook an analog phone line, and a laptop via USB to the CX5000.  At that point can we simultaneously connect a phone call, and start a LYNC call?  Will it bridge the audio for all of the participants, so everyone can hear each other?

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Polycom Employee & Community Manager

Re: CX 5000 Simultaneous USB Video & PSTN Call?

Hello WTH,

I am a senior Tier 3 escalations engineer at Polycom and you can take my work for it that this is not a supported scenario.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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Polycom Employee & Community Manager

Re: CX 5000 Simultaneous USB Video & PSTN Call?

Hello ,

welcome to the Polycom Community.

The CX5000 can only do one thing at a time and not bridge the calls to my knowledge. 

 

Please check the User guide => here <= for any additional details.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: CX 5000 Simultaneous USB Video & PSTN Call?

Steffen, Thanks for the quick reply.  I started out with reading the document you linked, and it didn't touch on any of those scenarios.  Is there anyone at Polycom you have access to that can answer the question?

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: CX 5000 Simultaneous USB Video & PSTN Call?

Hello WTH,

I am a senior Tier 3 escalations engineer at Polycom and you can take my work for it that this is not a supported scenario.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4