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Can not join a conference meeting which need input conference id with a Soundstation2

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Occasional Visitor

Can not join a conference meeting which need input conference id with a Soundstation2

We have a brand new Soundstation2. And cannot use it to join a conference:

1. We can dial-in the phone number of the conference platform, and get the welcome voice.

2. We need input the "conference id" and "#" to enter some meeting. But, the conference system always said that time-out, looks it cannot get the "conference id" and the "#" signal.

3. We contact with the conference platform, they said that it's only support DTMF-RFC2833(and not support SIPINFO and INBAND).

4. I already set the caller id to DTMF in the Soundstation2's config panel, but I don't know what's the exact DTMF mode. 

 

So, my question are:

a. Will the Soundstation2 support DTMF - RFC2833? 

b. If yes, are there some configuration should be set?

 

Best regards and so sorry for my bad English.

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1 ACCEPTED SOLUTION

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Polycom Employee & Community Manager

Re: Can not join a conference meeting which need input conference id with a Soundstation2

Hello @Kenn Zhang ,

 

Welcome to the Poly Community.


An analog phone like the SoundStation 2 does not have any specific settings.

 

Most likely the service you are using this with aka the PABX or Line has some form of restriction and you would need to work with whoever provides this for you.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: Can not join a conference meeting which need input conference id with a Soundstation2

Hello @Kenn Zhang ,

 

Welcome to the Poly Community.


An analog phone like the SoundStation 2 does not have any specific settings.

 

Most likely the service you are using this with aka the PABX or Line has some form of restriction and you would need to work with whoever provides this for you.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Visitor

Re: Can not join a conference meeting which need input conference id with a Soundstation2

Thank you @SteffenBaierUK ,

I'll check with our phone service provider.

Thanks.

Message 3 of 3