Every time I try to upgrade the firmware the program says "ERROR: SoundStation2W DETECTION FAILED."
I've tried the upgrade on Windows 7 and Windows XP machines, same result.
welcome to the Polycom Community.
Was the connectivity between the Base Station and the SS2W still working before you attempted to upgrade the Software?
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Polycom Global Services
once it is in this state the unit cannot be recovered by an end user.
I would suggest to contact Polycom support for an RMA.