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Cannot upgrade firmware on SoundStation 2W

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Occasional Visitor

Cannot upgrade firmware on SoundStation 2W

CVM: 1.58

DSP: S2W.CON.01.129

CPLD: 1.06

 

Every time I try to upgrade the firmware the program says "ERROR: SoundStation2W DETECTION FAILED."

 

I've tried the upgrade on Windows 7 and Windows XP machines, same result.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Cannot upgrade firmware on SoundStation 2W

Hello JorgeP,

welcome to the Polycom Community.

Was the connectivity between the Base Station and the SS2W still working before you attempted to upgrade the Software?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

Re: Cannot upgrade firmware on SoundStation 2W

I don't think so. The unit kept trying to find a signal and it couldn't do it.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Cannot upgrade firmware on SoundStation 2W

Hello JorgeP,

 

once it is in this state the unit cannot be recovered by an end user.

 

I would suggest to contact Polycom support for an RMA.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4