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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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My phone came unplugged and not my plantronics headset no longer works on this phone. I can't get the phone off of speaker so that when I use the headset, the sound still comes through speaker and not the headset. I'm thinking there's a way to have speaker not be the default; however, anyone have any ideas?

Thanks!

2 REPLIES 2
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Hello pwatkins,

 

welcome to the Polycom Community.

 

Did you check the User manual on Page 2-2 => here <= ?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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thank you - yes, that was the first place I checked; however, the problem isn't switching from the handset to the speakerphone. The problem is I can't use my headset because the phone won't come off speaker phone. I have my headset on and if I press the speakerphone button to try to get the call to come through the headset, it just hangs up. Does that make sense? Unfortunately, it was working fine until my phone came unplugged.

thanks for your help.

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