Connecting toll-free numbers

Anonymous · ‎01-12-2015

We tested our SS2 with our cellphones and all went well.

When we tried to connect the same way but with different participants for our actual call, it didn't work.

We connected with the first number, but the second number would not connect.

The second number was toll-free, does this make a difference?

We are perplexed.

SteffenBaierUK · ‎01-12-2015

Hello HeatherLM,

welcome to the Polycom Community.

The phone is completely unaware what number you are calling as this is an analog phone which simply sends DMTF tones down the line to dial.

Maybe the PABX or the provider of the number is not allowing these to be conference together. You need to work with whoever looks after the line that you are using.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-12-2015

Hi Steffen,

"You need to work with whoever looks after the line that you are using."

To clarify, you are suggesting that perhaps our line will not allow a connection to a toll-free number?

Or are you suggesting that the toll-free number will not accept an incoming conference call?

Thanks!

SteffenBaierUK · ‎01-12-2015

Hello HeatherLM,

Yes you will need to work with whoever looks after your PABX or your Land Line to discuss this issue as the phone is unable to differentiate between such calls.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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