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Double flash for joining parties of a conference call

Occasional Visitor

Double flash for joining parties of a conference call

I have a customer that has a Soundstation 2W, that they are trying to make conference calls from. The phone system that it is attached to requires you to hit flash twice to join both parties for the conference call. Just to clarify, go off hook, dial 9 then number, once party answers, press flash, dial 9 and second number, then to conference the two calls together, you press flash twice. It seems to take about 1/2 second after pressing flash before you can press it again. I have tested the FXS port of the phone system with a test set and a cordless phone and conference calls work fine from those devices. Any ideas on how to shorten the amount of time for the first flash to clear, or any other ideas? Thanks in advance!!

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Polycom Employee & Community Manager

Re: Double flash for joining parties of a conference call

Hello BCSService,

welcome to the Polycom Community.

Assuming you are running the latest Software I can only think this is currently working as designed.


A change would require a feature request.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2