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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I need to download the latest firmware to two Polycom VTX 1000 Soundstations. They haven't been updated since 2004!! I've tried the official Polycom US dial-up download server twice, and failed both times at download 97% complete. Modem connection speed is low, so I assume overall connection from the UK is poor quality (just guessing really) and possibly causing the failures. Is there a Eurpoean or UK VTX 1000 download server that I could try, or can somebody offer advice? Any pointers would be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Ulverston,

welcome to the Polycom Community.

The VTX support page => here <= should show the UK Numbers.

 

For example:

 

+44 1753 72 3177 or +44 1753 72 3309


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello Ulverston,

welcome to the Polycom Community.

The VTX support page => here <= should show the UK Numbers.

 

For example:

 

+44 1753 72 3177 or +44 1753 72 3309


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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